FAQ

How does WHERE’ELS work?

We’re a slow fashion brand, which means we launch in small quantities. This way, we maximize exclusivity and minimize waste—because the planet deserves better.

Where do you produce?

All WHERE’ELS pieces are produced locally in Belgium and the Netherlands. We work with small, ethical producers who share our commitment to sustainability and craftsmanship.

How long does it take to receive my order?

It usually takes 2 to 3 days for your items to reach you in Belgium.

Can I return my order?

Yes, WHERE’ELS has a 14-day return policy. You have the right to return products within 14 days of receiving your order.

  • Products must be unworn, unwashed, unused, and repacked in their original
    packaging.
  • Items without a return tag, or those that have been worn, altered, or
    washed, will not be accepted.
  • Return shipping costs are the customer’s responsibility. Please arrange a
    track & trace code and shipping insurance for the return, as we cannot be
    held responsible for lost returns. If your package is lost and was not insured
    or tracked, it will not be eligible for a refund.

What are the delivery costs?

We offer free shipping in Belgium, and every package includes a track & trace code to keep you updated. For shipments outside Belgium, the costs are:

  • Neth., France, Germany: €8,40
  • Rest of Europe: €26,50
  • North Am. & Mediterranean: €45,10
  • Rest of the world: €63,90

All shippings include a track & trace code.

Want more info? Take a look at our delivery and return policy

Do you ship worldwide?

Yes, we do! Wherever you are, we’ve got you covered.