Refund policy

We hope you are happy with your purchase. If you are not completely satisfied with the product, you can return it under the following conditions.

Returns

Please contact us first by email at info@whereels.com before returning any item(s). We will provide you with the correct return instructions. WHERE'ELS has a 14-day return policy.

Items must be unworn, unwashed, unused and repacked in their original packaging.
Products without a return tag, or those that have been worn, altered or washed, will not be accepted.
Return shipping costs are the customer's responsibility. Please use a track & trace code and shipping insurance, as we cannot be held responsible for lost returns. Lost packages without tracking or insurance will not be refunded.

How to return

Contact us via email at info@whereels.com to notify us of your return.
After receiving confirmation from us, ship the item(s) back to us using a track & trace service.
If the return is not shipped within 5 days of receiving our confirmation, the return will not be accepted.
Upon receipt and inspection of your returned items, we will notify you via email whether your return has been approved.
If approved, the refund (excluding shipping costs) will be processed within 14 days and credited back to your original method of payment.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.